Skullcandy Phone Numbers and Emails

Toll-Free Number:

  • (888) 697-5855
    U.S. or Canada
Send Message

Skullcandy Emails:

Customer Service
General Info
customerservice@skullcandy.com
dataprotection@skullcandy.com
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Contact Information

Skullcandy Website:

Skullcandy Help Center:

Corporate Office Address:

Skullcandy.com
6301 N Landmark Dr
Park City, Utah 84098
United States

Other Info (opening hours):

Hours:

Monday – Friday: 7:00 am – 7:00 pm MST

More contact details

Fax:

+1 (435) 214-2566

Skullcandy Customer Service Reviews

2.0 / 5
Poor
Unfortunate A
To ask why my order was cancelled
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

The individual speaking to me was very kind and patient, my concerns weren't able to be fully soothed by the call, as the Customer Service person wasn't able to find all the information I was hoping for in the database, but I spoke to a few people on reddit, and looked up some information on the site, and was able to come to a comfortable conclusion on where my stupid HEADPHONES ARE!!!

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Jeff J Grm
Pissed I had to pay 35 dollars to ship my new earbuds that I used once

I had to pay $35 shipping to send back earbuds that I used for a total of 10 hours. Very unsatisfied with the product and also the customer service representative argued with me and my wife that they couldnt even get a supervisor on the phone then said he or she would call us and never received call.

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Helen May R
Earbuds not working
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3.4

Rep did a factory reset not a hard reset which should solve the problem of ear buds not working. After working with the customer service rep they worked fine

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Randy W Pcd
Help using a purchased product
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2.0

I ordered a pair of earbuds that did not work out of the package so I called customer service and had them sent back. Instead of sending me a new pair they sent me a coupon which was very nice of them.

So I ordered a new pair their website would not accept my PO box which is how I receive packages in the mountains of Colorado.

I entered my physical address thinking that would be shipped FedEx or UPS instead they shipped my package USPS and now my brand new earbuds are being shipped back and I am going to be out $100 because they don't accept PO boxes. I called customer service thinking that they could just change the shipping label and add my PO box but they could not do that.

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How Good is Skullcandy's Customer Service?

Even Die
Even Die
Feels Satisfied | Feb 06, 2024

She got my order placed using my coupon/credit

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Randy W Pcd
Randy W Pcd
Feels Disappointed | Feb 02, 2024

He told me he couldn't help me. Not good

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Riyansh Gum
Riyansh Gum
Feels Satisfied | Jan 21, 2024

Didn't like the AI yall need to make away someone could make changes to a order without talking to someone

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Tasia Fxv
Tasia Fxv
Feels Disappointed | Jan 12, 2024

Not happy with customer service

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Caitlyn Hmw
Caitlyn Hmw
Feels Disappointed | Dec 08, 2023

I tried to cancel a order I made on the same day. They said I would have to receive the product and then ship it back. I was upset by the shipping but now I will have to most likely pay shipping two times. I will not buy from thrm sgain.

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Kamarie Fvp
Kamarie Fvp
Feels Satisfied | Dec 05, 2023

Excelente

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Summary of Skullcandy Customer Service Calls

1.6K TOTAL
CALLS
03:20 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skullcandy?

Product/ Service Question:

  • “When i connect my headphones to my phone my phones lags”
  • “Earbud won't work”
  • “Product help”

Shipping and Delivery Question:

  • “Shipping problem”
  • “Shipping of my earbuds”
  • “My package”

Request for Information Question:

  • “Questions about my order”
  • “Help with order”
  • “Need to know order details”

Return/ Replace Question:

  • “Left ear bud need a replaced fell out of case and it won't work it a mod I did not have them 2 months???”
  • “I want return my product under warranty”
  • “Return”

Payments and Charges Question:

  • “My skullcandy sesh evo earbud case wont charge”
  • “Charged twice”
  • “My speaker doesn't charge full”

Activation/ Cancellation Question:

  • Cancelled my order without *** asking.
  • “My order was canceled”
  • “My order is cancelled for no reason”

Staff Question:

  • “Need to speak to customer service”
  • “Customer service”
  • “Need service my head set”

Refund Question:

  • “Refund”
  • “Refund of payment”
  • “Refund amount not yet recieved”

Account Question:

  • “Free trial subscription issue”
  • “Cannot create an account on website”

Other Question:

  • “Indy not pairing”
  • “Troubleshooting”
  • “Need parts”

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